About Us
Kenya Power transmits, distributes, and retails electricity to over 9.6 million customers in Kenya. Head office: Kolobot Road, Parklands, Nairobi.
Kenya Power is the nation's primary energy solutions provider, dedicated to delivering quality and reliable electricity services that contribute to societal well-being and sustainable socio-economic development. With a mission to power people for better lives through innovative and sustainable practices, we play a crucial role in Kenya's growth and progress.
Our organization is a publicly traded company with a diverse ownership structure. The Government of Kenya (GoK) holds a majority stake of 50.1%, while 49.9% is owned by local and foreign investors. This blend of public and private investment ensures a balanced approach to governance and strategic planning, aligning national interests with global best practices.
We serve an extensive customer base of 9.6 million people across the country. Our commitment to customer satisfaction is driven by our core values: Customer First, One Team, Passion, Integrity, Excellence, and Accountability. These values underpin every aspect of our operations, from electricity generation and transmission to distribution and customer service.
At the core of operations are 4 key focus strategic areas. This includes financial sustainability, customer sustainability, operational efficiency and engaged workforce, built on shared values of accountability and collaboration.
By striving to provide world-class products and services that delight our customers and transform lives as we ensure viability of our business.
By becoming the preferred energy solution for businesses and individuals, we empower our customers to achieve more and reach their full potential
Our strategic focus is built on delivering reliable and innovative energy solutions. We are committed to fostering sustainable business practices that ensure long-term success and contribute to the country's development.
Our corporate strategy is driven by our vision to be the energy solutions provider of choice. We aim to achieve this by prioritizing our core values: Customer First, One Team, Passion, Integrity, Excellence, and Accountability. These principles guide our efforts to enhance customer satisfaction, streamline operations, and drive innovation, ensuring we meet the evolving needs of our customers and support Kenya's growth.
157.35 Billion to 190.98 billion
13,161 new transformers installed
160,661 kilometers, network growth in 10 years
73%
318,217 new customers connected, a total of 9,212,754 customers
We are committed to providing cost-effective, reliable, quality power that betters people's lives. We aim to achieve this by embracing innovations and technologies to improve power network and customer service.
To further improve our offering across the nation, we are basing our quality objectives on the Corporate Strategic plan, established at relevant functions, levels, and processes within Kenya Power.
Our Board, Management, and staff remain committed to effective implementation and continuous improvement of the Quality Management System that complies with ISO 9001:2015 standard and other applicable requirements
Committed to high-quality service, we meet or exceed customer expectations, guided by our Code
of Ethics and listed policy documents.
eProcurement
Downloads
USSD
National Contact Center
Support Email
Kolobot Rd
P.O. BOX
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